1. Digital access
A Nestaon Pro Day Pass is intended to activate eligible Pro features for 24 hours after successful verification. A Pro Monthly Pass is intended to activate eligible Pro features for 30 days. Both are one-time purchases and do not renew automatically.
2. When a refund may be approved
A full or partial refund may be considered where:
- the same purchase was charged more than once;
- payment was successfully captured but paid access did not activate and support cannot restore it;
- the amount or plan charged does not match the confirmed order;
- Nestaon cannot provide the purchased digital access because of a service-side fault; or
- a refund is required by applicable law.
3. Normally non-refundable situations
Because access is delivered digitally, a refund will normally not be provided solely because the user changed their mind after successful activation, did not use the available access period, cleared browser data without contacting support, or expected a feature that was not included in the plan description. Genuine technical and access problems will still be reviewed fairly.
4. Failed or pending payments
If money appears debited but Nestaon does not confirm a successful order, the transaction may be pending or automatically reversed by the payment provider or bank. Check the final status in the payment method and Razorpay receipt before submitting a refund request.
5. How to request help or a refund
Email fragouta@gmail.com within seven days of the transaction where reasonably possible. Include:
- the Razorpay payment ID or order ID;
- payment date and amount;
- the Day Pass or Monthly Pass selected;
- the email or phone used at checkout, if applicable; and
- a short description and screenshot of the problem.
Never send an OTP, UPI PIN, card PIN, CVV or complete card number.
6. Refund processing
Approved refunds are initiated to the original payment method through the payment provider. The time for the amount to appear depends on Razorpay, the bank and the payment method. Nestaon cannot guarantee a bank’s processing time but can provide available transaction references.
7. Cancellation
Current paid passes are not recurring subscriptions, so there is no future automatic renewal to cancel. Access can be stopped locally by clearing Nestaon site data, but doing so does not itself create a refund entitlement.
8. Contact
For payment, refund or access support, email fragouta@gmail.com.